Job Description
Position Overview
The Operations Administrator is a key member of the Fund Service team, overseeing and maintaining the daily administration tasks of the Funds Services Trusts.
The Operations Administrator will monitor all relevant inboxes and attend to all operational requests of clients and service providers in a timely manner whilst undertaking relevant operational support for the Managers in the team.
The Operations Administrator will work closely with the Head of fund servicing, Senior Managers, Managers and key business stakeholders to ensure all trust data is up to date.
What you'll do
Position Description
Develop and Maintain client/ External Service providers Relationship
- You'll provide administrator support for banking platforms, including resetting passwords, managing user access, and assigning or removing payment entry and authorization permissions.
- You'll assist clients with day-to-day Trust management by educating them on requirements, procedures, signing processes, AML/CTF obligations, powers of attorney, payment instructions, and templates.
- You'll respond to client requests promptly and ensure all Trust-related communications, updates, and documentation are distributed accurately and in a timely manner.
- You'll generate transaction reports, reconcile bank account statements, and provide financial account information and support as requested by clients.
- You'll liaise with clients, lawyers, accountants, auditors, the ATO, bank relationship managers, and other stakeholders to resolve Trust matters and manage ongoing account issues, including fees, statements, interest rates, and account amendments.
Fund Management
- You'll assist with Trust onboarding by establishing ABNs, TFNs, and GST registrations, opening bank accounts, setting up banking platform access, arranging client access, and notifying the Payments team of newly onboarded Trusts.
- You'll maintain accurate client and Trust records in RAM, including managing access permissions, updating contact and mailing details, monitoring outstanding BAS/IAS/ITR obligations, administering PPSR records, and safeguarding security tokens and verification statements.
- You'll manage allocated projects and support Risk & Compliance initiatives, including the distribution, collection, and tracking of compliance documentation and regulatory requirements.
- You'll monitor team inboxes, maintain up-to-date Trust documentation and data, collect key Trust information such as GAV figures and Unit Registers, and ensure all records are filed accurately and promptly.
- You'll coordinate with the Payments team to facilitate timely payment processing, review and approve payment instructions, unit prices and reports, arrange execution of fund documentation with key stakeholders, and ensure clients are successfully onboarded to the ZOHO payments portal.
What We Offer
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing & Engagement: Enjoy additional social benefits including a CHESS club, EAP support, and fitness program. Through regular business and team updates, morning teas, and fortnightly huddles, we create clarity on priorities and expectations, fostering strong engagement, connection, and a positive team culture
- Annual leave: our employees are entitled to 20 days paid leave plus all statutory public holidays
- Work alongside talented teammates across the region, collaborating both in person and remotely in a truly diverse team.
- Adaptable working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangementsrking arrangements
📌 Operations Administrator (Sydney)
🏢 IQ-EQ
📍 Sydney