Job Description

Randstad is currently partnering with a prominent Australian commercial property and hospitality group to recruit a guest-oriented, experienced professional who is comfortable in a fast-paced, multi-tasked environment for their established Gold Coast headquarters. To support core operational workflows and peak guest service hours, this permanent position offers a highly stable, fixed Friday to Tuesday roster featuring consistent weekend shifts.

n

This role sits directly at the heart of the guest journey, balancing front-of-house service excellence with smooth administrative support. You will take ownership of daily booking requests, assist guests with their travel itineraries, and help maintain high service standards across the group.

n

If you are a proactive professional who enjoys keeping administrative tasks organised, working within a supportive team, and delivering exceptional customer experiences, we encourage you to.

n

Key Responsibilities

n

In this position, you will coordinate daily reservation workflows and ensure high-quality service delivery across several key areas:

n

n
- Respond to all incoming email, phone, and in-person guest enquiries, providing a helpful and seamless booking experience.
n
- Utilise internal database systems to accurately input booking details, update guest profiles, and organise digital files.
n
- Process daily booking deposits, handle final balance payments securely, and assist with basic monthly administrative reviews.
n
- Coordinate member services and general enquiry handling, ensuring premium customer service and polite dispute resolution.
n
- Manage daily check-lists and pre-arrival tasks,



keeping communication open with property teams to ensure a smooth guest arrival.
n
- Partner with the management team to follow standard operating procedures, track daily tasks, and maintain accurate documentation.
n

n

Key Requirements

n

n
- Prior experience working within a hotel, multi-property networks, or holiday clubs is highly regarded.
n
- Availability and commitment to work consistent weekends (weekly roster of Friday to Tuesday).
n
- Comfortable navigating internal computer systems and using Microsoft Excel to track daily workflows and guest schedules.
n
- Experience working with modern ticketing platforms, customer databases, or digital payment gateways.
n
- Outstanding interpersonal and communication skills to answer guest questions and collaborate effectively with internal teams.
n
- A friendly, practical problem-solver who enjoys multi-tasking and contributing to a happy, organised team workplace.
n

n

What is on offer?

n

n
- A permanent, full-time role offering a competitive salary with an established market leader.
n
- Enjoy heavily discounted accommodation across our client's property portfolio.
n
- Partner directly with an experienced leader focused on your professional development and daily success.
n
- Based in a central Gold Coast location, joining a close-knit, positive team culture that values collaboration and a proactive workplace environment.
n

n

For a confidential discussion about this role please feel free to contact Aoife Bradley - *************@randstad.com.au - 0731007***.

n

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

#J-18808-Ljbffr

📌 Reservations Agent (City of Gold Coast)
🏢 Randstad
📍 City of Gold Coast