Job Description

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.

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Our Bank is member focussed, and values driven. As one of Australia's leading mutually owned banks with over 60,000 members, assets in excess of $3.7 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.

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OurSydney Contact Centre currently has an excellent career opportunity for a full-timeMember Service Officer- Contact Centre The position will see you assisting our members who interact with us through our Contact Centre via phone and online channels.

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You'll be joining a small team who are focussed on providing our members with a consistently professional and friendly service experience. The key aspects of your new role include:

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- Delivering efficient and skilled service to our members through Contact Centre and online channels
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- Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
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- Creating opportunities to provide a total solution for our members' financial needs
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- Efficiently processing member transactions
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- Associated administrative tasks including maintaining accurate and timely records in various systems
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Your Profile

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You are a collaborative service professional who is:

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- a consistent advocate of our brand
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- an experienced outbound and inbound Contact Centre (Call Centre) professional
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- results oriented with the capacity to identify and convert new business opportunities
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- well-organised and able to prioritise effectively
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- looking for a fast-paced role
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- proactive and able to work well independently when required
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- able to communicate confidently with members over the phone and via online channels
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We've built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

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You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.

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📌 Member Service Officer - Contact Centre (New South Wales)
🏢 Unity Bank
📍 New South Wales