Job Description

Shape the future of property, investment & beyond with one of Australia's most respected family-owned businesses.

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For more than 60 years, the Dennis Family Group has been at the forefront of Australian property. Through our diverse businesses — from residential land development (Dennis Family Corporation), to commercial real estate (Ranfurlie Asset Management), farming, and private investments — we've built a reputation for stability, growth, and success.

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Now, we're looking for a Service Desk & Cyber Security Analyst to join our IT team and play a key role in ensuring exceptional IT support, protecting our digital assets, and driving continuous improvements across our technology and security landscape.

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About the Role

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In this role, you will provide proactive, customer-focused IT support to all DFC business units, ensuring service levels are met while maintaining a secure and efficient technology environment.

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Key Responsibilities Include

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- Monitor and triage security alerts from SIEM, EDR, email security, and other security monitoring platforms.
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- Conduct preliminary investigations of security events to determine severity and potential impact.
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- Escalate confirmed or suspected security incidents to senior cybersecurity personnel and incident response teams.
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- Review phishing reports and assist users with security awareness and best practices.
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- Provide first-level technical support to end users via phone, email, ticketing systems, and remote support tools.
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- Log, categorise, prioritise, and manage incidents and service requests in accordance with IT Service Management (ITSM) processes.
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- Troubleshoot hardware, software, network, and user access issues.
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- Perform user account administration, including password resets, access provisioning, and deprovisioning.
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- Escalate complex technical issues to appropriate support teams when required.
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- Monitor service desk queues and ensure adherence to service level agreements (SLAs).
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What We're Looking For

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- Degree in Information Technology, Cyber Security, or related field.
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- Experience in an IT Helpdesk, Service Desk, or Technical Support role.
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- Understanding of cybersecurity principles, threats, and incident management.
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- Understanding of security technologies such as SIEM, EDR, MFA, email security, and vulnerability management tools.
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- Familiarity with Microsoft Windows, Microsoft 365, Active Directory, and endpoint management tools.
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- Experience using ITSM ticketing systems (e.g., ServiceNow, Halo, Freshservices).
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- Strong troubleshooting and problem-solving skills.
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- Excellent communication and customer service abilities.
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Why Join Us? The Dennis Family Difference

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We believe our people are part of our extended family — and we back that up with benefits that matter:

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- Long-term stability with a successful, multi-generational Australian-owned business.
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- Hybrid working (2 days from home per week).
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- Competitive salary, incentives & adaptable working arrangements.
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- Career progression & professional development (including subsidised memberships).
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- Salary sacrificing (super, vehicles, purchased leave).
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- Paid parental leave, wellbeing programs & free confidential counselling.
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- Regular corporate events, monthly morning teas, staff rewards & recognition.
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- Conveniently located Melbourne (Armadale) office with great amenities nearby.
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📌 Service Desk & Cyber Security Analyst (Williamstown)
🏢 Dennis Family
📍 Williamstown