Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration

We're Hiring: Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration

At Essential Data & Voice (EDV), we're making significant investments in our Genesys, AI and Customer Experience practice as part of our FY27 growth strategy.

We're looking for an experienced Senior Solution Architect who wants to help shape the future of Customer Experience across Australia.

This isn't a traditional contact centre architecture role.

We're looking for someone who can help customers transform how they engage with customers and employees through:

Experience Orchestration

AI & Automation

Customer Journey Design

You'll work alongside our sales, delivery and leadership teams to design innovative solutions, influence customer strategy,



and help organisations unlock measurable business outcomes through up-to-date CX technologies.

Why EDV?

- Strategic Genesys Cloud partner
- Significant investment in AI and Customer Experience transformation
- Opportunity to influence customer strategy, not just technology decisions
- Work directly with enterprise and mid-market customers across Australia
- Help build one of Australia's leading Experience Orchestration and AI practices

If you're passionate about Genesys Cloud, AI, customer experience transformation and helping customers solve complex business challenges, we'd love to hear from you.

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📌 Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration (Ryde City Council)
🏢 Essential Data + Voice
📍 Ryde City Council