Job Description

Full time, Contract

n

14d ago , from Appentency Recruitment Services

n

We are looking for a customer-focused Mobility Engineer (Level 2)to join our Managed Services team. In this role, you will provide ongoingsupport, administration, and optimisation of enterprise mobility environmentsfor multiple customers.

n

You will work across a range of client environments, primarilysupporting iOS and Android devices using platforms such as MicrosoftIntune and VMware Workspace ONE, ensuring secure, compliant, andhigh-performing mobile ecosystems.

n

This is a hands‐on, customer-facing role requiring strongtechnical capability, clear communication, and a proactive approach toproblem‐solving.

n

Key Responsibilities

n

n
- ProvideLevel 2 support for customer mobility environments (Intune &Workspace; ONE)
n
- Act asa technical point of contact for customers, ensuring a highstandard of service delivery
n
- Manageand support:
n
- Deviceenrolment and provisioning
n
- MDM/MAMconfigurations
n
- Monitorand maintain device compliance and Conditional Access policies
n
- Troubleshootand resolve mobility‐related issues across multiple customer environments
n
- Workwith customers to implement best practices for mobility andsecurity
n
- Collaboratewith internal teams (Level 1, Level 3, Security, Infrastructure) forescalations and project work
n
- Maintainaccurate documentation, ticket updates, and reporting
n
- Assistwith onboarding new customers into managed mobility services
n
- Participatein continuous improvement initiatives and service optimisation
n
- Travelto customer sites as required
n

n

Key Skills & Experience

n

n
- Provenexperience supporting enterprise mobility solutions in a managedservices or multi-customer environment
n
- Stronghands‐on experience with:
n




- MicrosoftIntune and/or VMwareWorkspace ONE
n
- iOSand Android device management
n
- Experiencewith:
n
- AppleBusiness Manager (ABM/DEP)
n
- AndroidEnterprise and Samsung Knox
n
- ConditionalAccess and compliance policies
n
- Identity-basedaccess control
n
- MDM/MAMconfigurations
n
- Knowledgeof mobile security:
n
- Encryption
n
- Jailbreak/rootdetection
n
- Experiencesupporting end users in live enterprise environments
n

n

Soft Skills & Attributes

n

n
- Excellentcustomer communication and stakeholder management skills
n
- Strongorganisational and time management abilities (ability to managemultiple customers/tickets)
n
- Acollaborative team player who can also work independently
n
- Highlevel of ownership, accountability, and professionalism
n
- Strongtroubleshooting and problem-solving mindset
n
- Abilityto work in a quick‐paced Managed Services environment
n
- Willingnessto travel to customer sites when required
n

n

Desirable Qualifications

n

n
- Microsoftcertifications (e.g. Microsoft 365 Certified: Modern DesktopAdministrator Associate)
n
- Mobility/endpointmanagement certifications
n
- Experiencein MSP or customer-facing IT roles
n

n

Key Relationships

n

n
- Customersand client stakeholders
n
- InternalService Desk (Level 1) and Engineering (Level 3) teams
n
- Cybersecurityand Identity teams
n
- Infrastructureand Operations teams
n
- Mobilecarriers and device vendors
n

n

What We're Looking For

n

We're looking for someone who:

n

n
- Is comfortableworking directly with customers and representing the business
n
- Takes ownershipof issues through to resolution
n
- Canbalance technical delivery with customer experience
n
- Isreliable, proactive, and adaptable
n
- Has a genuine interest in mobility and modern workplace technologies
n

#J-18808-Ljbffr

📌 Support Engineer (Victoria)
🏢 Appentency Recruitment Services
📍 Victoria