Job Description

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- Power BI expertise: DAX, M language, semantic modelling, RLS, deployment
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Brief Description

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About the Role

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You'll own the end-to-end reporting lifecycle across our contact centre's telephony and digital channels, transforming raw data into reliable datasets, uncovering actionable insights, and presenting compelling narratives that influence strategy at every level.

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This role sits at the intersection of data engineering, analytics, and storytelling. You'll build the foundations, discover what matters, and make it land.

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What You'll Do

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- Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.
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- Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.
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- Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.
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- Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.
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- Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.
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- Champion data governance – Uphold standards for data quality, lineage, documentation, and access controls across all reporting assets.
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What You Bring

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Technical excellence

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- Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field
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- Strong SQL skills: complex queries, performance optimisation, production troubleshooting
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- Power BI expertise: DAX, M language, semantic modelling, RLS, deployment
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- Experience with cloud data platforms (Google BigQuery or similar)
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- Proficiency in Excel, Power Query, and dimensional data modelling
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- Understanding of CI/CD principles and version-controlled deployment
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- Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace
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Analytical edge

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- Proven experience in reporting, data analysis, or data engineering
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- Strong data visualisation and dashboard design capabilities
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- Understanding of data governance principles
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- Interest in AI-assisted analytics and automation tools
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- Python or scripting experience (desirable)
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Communication & collaboration

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- Ability to translate complex findings into clear, audience-appropriate narratives
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- Strong stakeholder management across cross-functional teams
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- Analytical problem-solver with a creative mindset
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- Self-directed with ability to thrive in fast-paced environments
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Our Perks

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- Location - This role will be based in our Toowong office.
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- Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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- Paid parental leave - We support our new parents with paid parental leave and other advantages.
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- Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
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- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
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- Employee discounts - You'll receive discounts on Budget Direct insurance products.
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- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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- Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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About Us

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Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

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Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

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We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!

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Auto & General values individual differences and believes in fostering an inclusive culture that creates a outstanding place to work for all.

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📌 Business & Reporting Analyst (Queensland)
🏢 Auto & General Australia
📍 Queensland