Join Vertical Scope Group’s (VSG) Skilled Services Division in Adelaide, SA as we are seeking a driven, highly skilled and competent TSPV Service Desk Analysts to join our award-winning team in supporting our Defence and Government costumers

About you:

- Previous experience with supporting end users of IT systems and services.
- Previous experience with resolving issues reported by users.
- Previous experience with provisioning new IT services and equipment to users and manage faulty and obsolete end-user equipment.

About the role:

- Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
- Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support.
- Understand and apply knowledge of the general features and capabilities of the client and current industry accepted hardware and software products.
- Research and explain vendor products and organisational policies to stakeholders.
- Build and sustain effective working relationships with team members and actively participates in team work and group activities.
- Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations.
- Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action.
- Design solutions to issues affecting the achievement of desired outcomes.
- Communicate service and degradation issues to customers applying a range of customer service skills.
- Undertake Customer Support tasks as required.

About Us:

Why work for Vertical Scope Group?

Vertical Scope Group are an award winning, security cleared,



ICT and cyber specialist with over a decade’s worth of experience providing end-to-end consulting, professional services and recruitment services nation wide to Australian Government and industry.

We are searching for exceptional consultants to join us in providing capability to multiple government panels and global supply chains including the ICT Provider Arrangement (ICTPA), NSW TAS SCN0012 – Talent Acquisition Scheme, Defence, Science and Technology Group (DSTG), BuyICT, People Panel (all categories, all locations, APS1- SES Band3, and Board Placements!)

We are proudly 100% Australian owned and run, possess a Defence Industry Security Program (DISP) Level 3 membership, and have won multiple peak body awards including the Recruitment, Consulting and Staffing Association (RCSA)’s 2021 ‘Excellence in Social Purpose’, RCSA’s 2022 ‘Excellence in Client Services’, and the 2022 Prime Minister’s Veteran Employment Award for ‘Excellence in Supporting Veteran and/or Partner Employment’ for VSG’s WorkPath Australia Training and Employment Program.

We offer our permanent consultants a list of perks that range from:

- Birthday day off
- Additional Superannuation Contribution
- Annual Company Conference
- Paid for attendance at award and industry events
- Generous Defence Leave
- Part-time, remote, flexible work options (when available)
- Fortnightly payments
- Diverse programs to work on
- Professional upskilling with RTO partners including budget for commercial qualifications

We believe people are our greatest asset, and we will work with and support you throughout your career.

Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities.

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📌 Service Desk Analyst - TSPV - Adelaide
🏢 Vertical Scope Group
📍 Adelaide