Cover Genius is seeking a skilled customer support specialist to join a high-performance hub serving enterprise partners. You will deliver skilled voice support while managing chat and email during non-call times, ensuring accurate ticketing in Zendesk.
You’ll maintain high standards, meet SLAs, and operate across multiple workflows in a hybrid work setup with flexibility for office and remote days.
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📌 Enterprise Voice and Multi-Channel Support Specialist (New South Wales)
🏢 Cover Genius
📍 New South Wales
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