Lawpath is an Australia-based online legal, accounting and compliance platform seeking a retention specialist to reduce churn and win back customers. You will engage clients by phone and video, understand underlying reasons for cancellations, and tailor a robust, value-driven retention plan.
Your work will feed insights back to the Retention Manager to improve overall client outcomes. The role emphasises relationship-building, empathy, and ownership.
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📌 Retention & Winback Specialist – Hybrid | Equity Options (New South Wales)
🏢 Lawpath
📍 New South Wales
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