- Design and develop ServiceNow solutions across ITSM, ITOM, CSM, HRSD, and SecOps modules
- Configure workflows, UI policies, business rules, and integrations
- Translate business requirements into technical solutions
- Lead technical delivery and support end-to-end implementations
- Ensure adherence to ServiceNow best practices and development standards
- Support integrations with external systems using REST/SOAP APIs and MID Server
- Troubleshoot issues and optimise platform performance
- Collaborate with architects, stakeholders, and delivery teams

Requirements

- Currently hold Australian security clearance
- Robust hands-on ServiceNow development and configuration experience
- Experience with integrations and data migration
- Good understanding of ITIL processes
- Ability to work in Agile delivery environments
- Interest in expanding skills into other ITSM tools, Cloud, AIOps, or Security

Core Competencies





Demonstrates expertise in designing and developing ServiceNow solutions across various modules, with a strong focus on ITSM, ITOM, CSM, HRSD, and SecOps. Proficient in translating business requirements into technical solutions while ensuring adherence to best practices and standards.

Highest-signal resume keywords

- ServiceNow Development
- ServiceNow Configuration
- REST/SOAP API Integrations
- ITIL Processes
- Agile Delivery

ATS Optimization Keywords

Hard Skills

- ServiceNow Solutions Design
- Workflow Configuration
- Business Rule Development
- Data Migration
- Platform Performance Optimization

Soft Skills

- Collaboration
- Problem-Solving

Certifications & Qualifications

- Australian Security Clearance

Industry Keywords

- ITSM
- ITOM
- CSM
- HRSD
- SecOps

Tools & Technologies

- ServiceNow
- MID Server

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📌 Senior ServiceNow Technical Consultant (City of Sydney)
🏢 Jobtailor
📍 City of Sydney