Green Light Worldwide is seeking a skilled Contact Centre Engineer to provide hands-on technical support for contact centre platforms at our Sydney offices. The role requires solid UC/CC expertise and incident-management experience.
You will work with internal and vendor teams to resolve platform defects, execute MACs during maintenance windows, and maintain docs for audit/compliance. 5+ years in similar roles and experience with Cisco Webex, NICE, Genesys Cloud, Amazon Connect, and ITSM tools
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📌 Senior Contact Centre Engineer - UC & CC Tech Specialist (City of Sydney)
🏢 Green Light Worldwide
📍 City of Sydney
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