Senior Contact Centre Tech Lead – Cloud & CX Expert (Ryde City Council)

Senior Contact Centre Tech Lead – Cloud & CX Expert (Ryde City Council)

22 Aug
|
Optus Enterprise
|
Ryde City Council

22 Aug

Optus Enterprise

Ryde City Council

Optus Enterprise is seeking 3 Senior Contact Centre Specialists to deliver technical support and managed services for enterprise Contact Centre environments. You will handle incidents, collaborate with vendors and stakeholders, and drive continuous improvement across platforms such as CXone, Omilia and AWS.

You bring 7+ years in Contact Centre support, solid troubleshooting, and a proactive mindset with ITIL knowledge to ensure SLA performance and customer satisfaction.

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📌 Senior Contact Centre Tech Lead – Cloud & CX Expert (Ryde City Council)
🏢 Optus Enterprise
📍 Ryde City Council

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