Job Description

We are seeking a dedicated Front of House (Administration) skilled to join the team at Flaming North QLD Pty Ltd in Townsville. This is a full-time position based in our Townsville QLD 4810 location. As Front of House (Administration), you will be the first point of contact for our clients, visitors and staff, playing a crucial role in creating a welcoming and professional environment. This position is instrumental in ensuring the smooth day-to-day operations of our office and maintaining the standards of excellence that define our organisation.

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Key responsibilities

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- Greeting and welcoming clients, visitors and staff with professionalism and courtesy
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- Managing the reception desk and answering telephone enquiries with efficiency and accuracy
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- Invoicing
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- Scheduling and coordinating appointments and meetings
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- Maintaining the reception area and common spaces to ensure they are clean, organised and presentable
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- Processing mail, parcels and deliveries appropriately
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- Providing general administrative support to team members as required
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- Managing office supplies and ordering stock levels as needed
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- Maintaining confidentiality and handling sensitive information appropriately
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- Supporting the coordination of office events and meetings
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- Liaising with external parties, including clients and service providers, professionally and courteously
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What we're looking for

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- Proven experience in a front of house, reception or office administration role
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- Excellent communication skills, both verbal and written
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- Strong organisational and time management abilities
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- Proficiency in Microsoft Office suite and office management software
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- Professional appearance and manner with a friendly, welcoming demeanour
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- Ability to multitask and prioritise effectively in a busy environment
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- Discretion and the ability to handle confidential information professionally
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- Reliability and punctuality
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- Customer service excellence and a genuine interest in supporting clients and colleagues
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- Preferred: Experience in a similar industry or organisational setting
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What we offer

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At Flaming North QLD Pty Ltd, we value our team members and strive to create a supportive and inclusive workplace. We offer a competitive salary package, opportunities for professional development and career progression, a positive and collaborative team environment, and the satisfaction of contributing to a successful organisation. We are committed to maintaining a healthy work-life balance and providing support to help you thrive both professionally and personally.

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About us

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Flaming North QLD Pty Ltd is a respected organisation based in Townsville, dedicated to delivering quality services and excellence in everything we do. Our company values professionalism, integrity and outstanding customer service. We pride ourselves on creating a welcoming environment where our team members feel valued, supported and motivated to perform at their best. We are an organisation committed to growth, innovation and making a positive impact in our community.

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📌 Frount of house (administration) (Townsville)
🏢 Flaming North Fire
📍 Townsville