Customer Experience Lead — Luxury E‑commerce (New South Wales)

Customer Experience Lead — Luxury E‑commerce (New South Wales)

22 Aug
|
Deja Marc
|
New South Wales

22 Aug

Deja Marc

New South Wales

Deja Marc is seeking a Customer Care Lead to own the customer journey across live chat, in-store showroom encounters, and phone interactions. You will deliver warm, on-brand support and be the trusted voice shaping customer experiences during moments from birthdays to memorials.

You will work independently, driving continuous improvement of processes, SOPs, and cross-functional collaboration with production and marketing to elevate service and brand reputation.

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📌 Customer Experience Lead — Luxury E‑commerce (New South Wales)
🏢 Deja Marc
📍 New South Wales

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