Job Description

Ready to take your career to the next level? Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division! Based Ringwood, this is your chance to thrive with Australia's largest single provider.

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In this pivotal role, you'll be working closely with employers and apprentices to ensure both parties are well-prepared from the start. You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience on both sides.

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Day to day you will provide exceptional customer service and be responsible for but not limited to:

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- Conduct video-based assessment conversations with Australian Apprentices as part of the Get Ready Check process.
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- Build rapport, actively listen and ask thoughtful follow-up questions to understand individual circumstances and identify potential barriers to apprenticeship success.
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- Deliver exceptional customer service across video, phone and digital channels, providing timely and accurate support.
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- Collaborate with internal teams and external stakeholders to ensure a seamless customer experience.
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- Maintain accurate assessment records and customer information in line with quality and compliance requirements.
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- Consistently achieve quality and productivity targets by effectively managing assessment volumes, conversation timeframes and customer outcomes.
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About you

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You will be a positive, adaptable, and driven self-starter with a passion for providing excellent customer service and support. With experience in customer service, administration, recruitment or employment services you will bring your:

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- Confidence communicating with customers via video and phone,



with the ability to build trust and rapport quickly.
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- Strong listening skills and the confidence to ask thoughtful follow-up questions while working within established assessment frameworks.
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- The ability to interpret and apply guidelines, using sound judgement to identify and elevate potential barriers where required.
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- Proven capacity to meet set targets and KPIs.
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- Strong attention to detail and proven accurate and efficient data entry skills.
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- Demonstrated high level of computer literacy across a range of programs.
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Find your ME at MEGT

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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

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We're proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women 2025 –and we live it every day. We support work-life balance and offer outstanding benefits to help you thrive:

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- Hybrid & flexible working options
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- 14 weeks paid parental leaveafter 6 months
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- 3 paid Christmas close-down days
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- Buy or cash out extra annual leave+ 17.5% leave loading
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- Pro-rata long service leave after 7 years
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- Salary packaging available (non-PBI)
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment

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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Assessment Services Consultant (Williamstown)
🏢 Megt
📍 Williamstown