The RoleAn opportunity has become available for a Consumer Feedback Coordinator to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You willProvide a consumer focused and highly professional service to health service consumers who have provided feedback regarding their health care experienceAssist the patient and their family and carers to understand the overall and individual Consumer Feedback Management processesWork with operational directorates to coordinate review and resolution of complaintsEnsure a high standard when developing quality and timely responses and submissionsAnalyse data and report and liaise with Consumer Feedback Service ManagerAbout youTo be successful in this position you will require:While not mandatory a relevant qualification would be well regardedEvidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis BTuberculosis screening, to identify if the tuberculosis vaccination may be requiredDeclaration of serious discipline history must be disclosedCriminal History Screening will be required for new employees (GCH will cover cost)BenefitsFlexible work optionsCareer DevelopmentSalary PackagingModern FacilitiesDiverse Work CultureResearch Opportunities12.75% super17.5% leave loadingSalaryPermanent full timeBase salary ranging from $125,607 - $134,548 per annumAbout UsThe Consumer Feedback Service provides a specialist service within Gold Coast Hospital and Health Service to patients/consumers, their families and carers and other advocates who wish to provide feedback about the delivery of care experience. The Consumer Feedback Service provides a single point of access, coordination and analysis of consumer complaints and feedback on services provided by the Gold Coast Hospital and Health Service, ensuring that high quality responses are provided within set timeframes.About Gold Coast HealthNationally and internationally recognised location for cutting-edge medical research and health careAnnual operating budget exceeding $1.5 billionMore than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health PrecinctsSecondary and tertiary health services across more than 20 facilitiesOpportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyleA workplace culture that encourages people to bring their whole selves to work so that they can perform at their bestCommitted to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belongHow to ApplyClick APPLY to submit your application by Tuesday, 2 September 2026Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.Job Ad reference: GC690530Please note: no third-party applications will be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Consumer Feedback Coordinator (City of Gold Coast)
🏢 Queensland Government
📍 City of Gold Coast