Job Description

We are a growing MSP with a unique offering. We're seeking an experienced and motivated person with experience working in Managed Services.

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The role is based in Penrith, someone local to the area is preferable for the ease of office location. However at home is possible at times.

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Australian work authorization is required as visa sponsorship is not available.

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Skills in Microsoft 365, Google Workspace, hardware, servers, and prior knowledge and experience in with troubleshooting general IT related problems.

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Previous Service Desk experience will be highly regarded.

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Someone who takes pride in the work that they do is very important. We focus heavily on customer satisfaction.

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We believe having someone who has a great personality fit with the staff presently at the company is as important as the skills you bring with you. An attitude to learn and strong communication skills are a must.

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There will be on-call after hours rosters which will require the phone to be answered, escalated to senior staff thereafter. There is additional allowances for the roster.

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Drivers license & ability to drive a manual vehicle is good, but not mandatory.



A company vehicle may be supplied to the right candidate for this role, that includes a fuel card.

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ETS IT works with some very well known businesses in different verticals, your day to day will be very different. Some of our serviced verticals are:

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- Telecommunications
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- Health (Best Practice, Medical Director)
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- Retail
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- Pharmaceuticals
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- Construction
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- Legal
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- Health And Fitness
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Experience with the following is preferred, however not mandatory:

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- Microsoft 365* (mandatory)
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- Minimum 1+ years of Microsoft 365 administration experience is required.
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- GSuite / Google Workspace
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- Networking, Cisco, Fortinet, Aruba, UniFi (Fortinet is preferred)
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- VMWare and Hyper-V
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- Security Products (CCTV and access control)
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- Structured Data cabling
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- Yealink
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- 3CX
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Training will be provided to the above candidate, knowledge and willing to learn more is essential.

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What you will receive

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- Network Training ( Fortinet + Cisco)
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- Work Laptop
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- Microsoft Training (365 services & Hyper-V)
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- Versatile work options, work from home will be available.
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📌 MSP IT Service Desk - Level 1/2 (New South Wales)
🏢 ETS IT
📍 New South Wales