Job Description

Job Description

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We are looking for an enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent. This role is available in both Part‐Time or Full‐Time positions.

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Key Responsibilities

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- Maintain a proactive approach to complaint handling and be confident in resolving issues.
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- Actively upsell and promote special promotions or facilities available within the hotel.
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- Manage administrative and data entry for guest relations.
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- Prepare resources for Group Arrivals and VIP Member Arrivals.
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- Handle guest communications, including internal and external phone calls.
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- Provide guest services, including checking guests in and checking them out.
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Qualifications

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- Passion for providing a positive guest experience with a desire to create memorable experiences.
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- Strong attention to detail, ensuring procedures are followed.
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- Confidence in making credit card and cash transactions.
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- Excellent communication and interpersonal skills.
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- Ability to work in a fast‐paced setting.
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- Flexibility to work a rotating roster.
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Benefits and Perks

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- Exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family, and friends.
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- Access to Accor Partner Benefits such as Europcar.
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- Discounted onsite car park.
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- Access to a confidential Employee Assistance Program.
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- Inclusive and diverse environment.
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- A friendly and supportive work environment.
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- Excellent opportunity to further grow and develop your career with an industry leader.
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- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
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- Mentoring and career development alongside experienced and dedicated professionals.
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Apply today to start a conversation and see where your Accor career can take you!

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We are unable to provide sponsorship for this role, so Australian working rights are required.

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📌 Guest Services Agent (Victoria)
🏢 AccorHotel
📍 Victoria