Senior Manager, Customer Ops & Experience - AI-Driven (Melbourne)

Senior Manager, Customer Ops & Experience - AI-Driven (Melbourne)

22 Aug
|
Wesfarmers
|
Melbourne

22 Aug

Wesfarmers

Melbourne

Wesfarmers OneDigital in Melbourne is seeking a Senior Manager for Customer Operations & Experience to lead the OnePass customer care function. The role oversees outsourced support operations and optimises service quality, systems and technology, including AI, to scale and enhance the member experience.

You will establish KPIs, manage budgets, and drive cross-functional transformation while aligning with growth objectives and strategic priorities across the group.

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📌 Senior Manager, Customer Ops & Experience - AI-Driven (Melbourne)
🏢 Wesfarmers
📍 Melbourne

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