Job Description

We're looking for a friendly, reliable Guest Service Agent to join our front office team and help deliver outstanding guest experiences.

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As a Guest Service Agent, you'll be the first point of contact for our guests, creating warm first impressions and ensuring every stay runs smoothly from arrival to departure.

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About the role

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- Welcome guests and manage check-ins and check-outs with confidence and efficiency
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- Handle guest enquiries and requests in person, by phone, and via email
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- Work closely with housekeeping and other departments to ensure rooms are ready and guest needs are met
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- Process payments and reservations accurately
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- Resolve issues calmly and professionally, always focusing on guest satisfaction
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About you

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- Has a genuine passion for customer service and hospitality
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- Is well-presented, skilled, and friendly




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- Has strong communication and organisational skills
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- Is comfortable working independently and as part of a team
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- Has good attention to detail and can manage multiple tasks at once
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- Has local knowledge or a willingness to learn and share recommendations with guests
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Previous hotel or customer service experience is preferred, but not essential for the right candidate.

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What we offer

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- A supportive and welcoming team environment
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- Ongoing training and development
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- A varied role with opportunities to build your hospitality career
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- Flexible roster options (including weekends and evenings)
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📌 Guest Service Agent (Casual) (New South Wales)
🏢 Quest North Sydney
📍 New South Wales