Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

n

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

n

IT Skills and Experience

n

n
- 3+ years of Experience in Level 2 / 3 desktop support.
n
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
n
- Keep up with the Windows App and Update release information
n
- Provide Web application support for Edge or Chrome
n
- Provide Cloud application support (collaborate with app owners where required)
n
- Support 3rdparty applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
n
- Support MS Teams issues including video, audio, performance
n
- Familiar with AppV applications, MS Store Apps, and packaged applications
n
- Troubleshoot / find root cause for general performance issues
n
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
n
- Office license management or troubleshooting
n
- Keep up with release information for MS Office and security updates
n
- Support Office issues for native laptop or cloud applications
n
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
n
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
n
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
n
- Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
n




- Positive Client management and communication skills.
n
- Should be able to troubleshoot if any application is not working due to network related issues.
n
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
n
- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
n
- Good Understanding of ITIL concept & ticketing tool.
n
- Accurately document all work performed through ticketing system including details.
n

n

Personal Attributes

n

n
- Excellent End-user computing skills.
n
- Good knowledge of Infrastructure support.
n
- Strong analytical and problem-solving capabilities
n
- Well organized and extremely detail-oriented
n
- Strong customer service ethic and great communication skills, both oral and written
n
- Passionate about delivering quality no matter what you are doing
n
- Can work both independently and in a collaborative team-oriented environment
n
- A self-starter, motivated to push the limits and think outside of the box
n
- Fondness for solutions that are simple, elegant, and effective
n
- Ability to work with and maintain confidential information
n

n

In-depth knowledge of

n

n
- Windows OS (e.g. XP, Vista, Windows 7, 10)
n
- Microsoft Office applications
n
- PCLaptop hardware
n
- PCLaptop peripherals, including printers
n
- Mobile devices
n

n

Basic knowledge of

n

n
- Active Directory
n
- Exchange
n
- Apple OS
n
- SCCM
n

n

IT Qualifications

n

At least two of the following :

n

n
- PCLaptop OEM Maintenance Certification
n
- CompTIA A+ Certification
n
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
n
- Microsoft Office Specialist (MOS) Certification
n

n

Experience in a similar role

n

n
- 3+ years of relevant experience.
n

n

What next?

n

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @

#J-18808-Ljbffr

📌 Desktop Support Officer (Queensland)
🏢 Axiom Technologies
📍 Queensland