Be the Go-To Person for an Exceptional Client Experience

Are you proactive, organised, and passionate about delivering outstanding service?

Our client is looking for a Client Support to support clients through the exciting journey of building their dream home.

About the Role:

As a key member of the team, your role is to ensure a smooth and enjoyable construction process for their clients from after contract signing through to handover.

You'll be the bridge between clients, construction teams, and stakeholders - answering questions, solving problems, and keeping clients informed every step of the way.

This is a full time hybrid role with the flexibility to work from home and attend the office as required.

About Our Client:

Our client is a trusted boutique builder in South East Queensland, known for delivering high-quality, full-turnkey homes. Transparency, superior inclusions, and exceptional client care are what set them apart.

What You'll Do:

- Client Communication:



Proactively update and guide clients throughout the construction journey.
- Problem Solving: Address client concerns, identify issues, and work with the team to provide solutions.
- Coordination: Liaise with site supervisors, admin, and stakeholders to ensure timelines and expectations are met.
- Documentation: Manage variations, approvals, and key milestones while keeping records up to date.
- Experience Delivery: Provide an exceptional experience that leaves clients excited and stress-free.

What They Are Looking For:

- 3+ years' experience in new home construction or a similar client-facing role.
- Strong communication and problem-solving skills, with the ability to build trust and rapport.
- Attention to detail and proactive follow-up to keep everything on track.
- Familiarity with construction processes, CRM systems, and MS Office .
- A home office set-up and the ability to work autonomously.

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📌 Client Support – New Home Construction (Brisbane City)
🏢 CV2ME
📍 Brisbane City