Do you love finding solutions, improving processes, and helping teams work better together?

Trilogy Care is one of Australia's fastest-growing approved Support at Home (HCP/ ) providers, on a mission to help older Australians live independently at home for longer. We're a purpose-driven team creating meaningful impact for our clients, their families, our partners and our people.

As a Partnership Support Officer , you'll play a key role in supporting our growing national network of aged care partners. Working alongside our Business Development team, Partnership Managers and internal specialists, you'll be the problem-solver who helps remove operational roadblocks across billing, compliance, portals and processes.

This is an exciting opportunity for someone who enjoys finding solutions, building strong relationships and making a real difference behind the scenes - helping our partners deliver exceptional care outcomes for older Australians.

What You'll Do

- Investigate and resolve partner billing, compliance, portal and operational issues, identifying root causes and coordinating timely solutions.
- Collaborate with internal teams including Finance, Compliance, Care Operations and Technology to drive effective resolutions.
- Provide support and guidance to partners and coordinators on billing processes, compliance requirements and system queries.
- Keep Partnership Managers updated on issue progress, outcomes and any ongoing actions.
- Maintain accurate records of investigations, resolutions and partner interactions within CRM systems.
- Identify recurring issues and contribute ideas to improve processes, resources and partner experiences.
- Support reporting and documentation to assist with partner performance reviews.

What You'll Bring

- Experience in operational support, partner support, customer service, billing,



compliance or a similar role.
- Strong problem-solving skills with the ability to investigate issues, identify root causes and drive solutions.
- Excellent communication skills with the confidence to support external partners and collaborate with internal teams.
- Strong attention to detail when managing billing, compliance information and operational processes.
- Ability to prioritise multiple tasks, manage competing deadlines and follow issues through to resolution.
- Confidence using systems such as CRM platforms, Microsoft Office and online portals.
- A proactive and collaborative approach with a focus on delivering exceptional partner support.

Highly regarded:

- Experience in aged care, health, disability or human services.
- Understanding of Home Care Packages (HCP), Support at Home ( ), aged care billing or compliance requirements.
- Experience working with government portals or care management systems.

Why Trilogy Care?

- Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
- Vibrant team culture and regular social events
- Opportunities for career mapping and career progression within the company
- Company-wide access to AI tools to help you work smarter, innovate and enhance productivity
- EAP support for you and your immediate family
- Casual Chance offering full-time hours

Please Note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

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📌 Partnerships Support Officer (Brisbane City)
🏢 Trilogy Care
📍 Brisbane City