Job Description

Job Category: Support Workers & Community Workers

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Make a meaningful difference for families when it matters most.

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Centacare North Queensland is a not-for-profit organisation delivering counselling, family support, disability services, youth programs, crisis housing, education and community services across North Queensland, including Townsville, Ayr, Bowen, Mount Isa, Cloncurry and Normanton.

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We are seeking a Family Support Officer to join our BRDIGE Program in Mount Isa — a secondary family support service focused on early intervention, strengthening family functioning, and reducing risk to children and young people.

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Benefits you will enjoy

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- SCHADS L3Salary from $76,376.56(dependent on experience and skills) plus$2500 paabove award allowance
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- Salary packagingbenefits up to $15,900 plus $2,650 entertainment allowancewithEziway Salary Packaging
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- 5 Weeks Annual Leave pa+ 17.5% leave loading - that is one week extra
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- Sign on bonusof $200
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- Investment inprofessionaldevelopment and trainingincluding practice supervision
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- Extra Loyalty Leave- 1 additional week of paid leave at both 5 and 6 years of continuous service
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- Bonus Leavewhen you reach the top pay point within your level
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- Wellbeing support includingMedibank discountsandaccess toa newWellbeing app called Sonder
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- CCNQ payfor your Queensland Blue Card andNDIS Worker Screening Card
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Job Description

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About the role

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Working under the guidance of a Senior Practitioner, you will support families experiencing vulnerability by providing practical, culturally responsive early intervention strategies that build resilience, safety, and capacity within the home.

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You'll work collaboratively with families and community stakeholders to prevent issues from escalating and to support positive, sustainable change.

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Desired Skills and Experience

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What you'll be doing

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In this role, you will:

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Build strong, respectful relationships with families while maintaining professional boundaries

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Support family assessments through engagement, observation, and tools such as Family Star

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Provide practical strategies to strengthen parenting capacity and promote safe, positive family environments

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Assist with parenting education groups and workshops

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Deliver culturally appropriate support to diverse families, including Aboriginal and Torres Strait Islander peoples and CALD communities

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Maintain accurate client files, case notes, and documentation in line with policy and program requirements

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Collaborate with government and non-government services to support families holistically

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Identify and elevate safety concerns in line with organisational policy

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Participate in supervision, team meetings, career development, and service planning

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What you'll bring

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Certificate IV or higher in Community Services (or similar)

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Experience working with vulnerable families in a strengths-based, non-judgemental way

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Strong communication skills (written and verbal)

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Understanding of family functioning across diverse cultural and social contexts

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Demonstrated experience or capability in conducting safety and risk assessments

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Well-developed organisational and administrative skills

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Current (or ability to obtain) Blue Card and NDIS Worker Screening / Yellow Card

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Experience in community services, not-for-profit, or faith-based settings

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Experience or interest in group work or community education

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Ready to make a difference?

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If you're passionate about supporting families and creating safer futures for children, we'd love to hear from you.

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Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.

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Centacare North Queensland may commence shortlisting and appoint a suitable candidate prior to the advertised closing date.

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📌 Family Support Officer- Mount Isa
🏢 Centacare North Queensland
📍 Mount Isa