As the Care Manager Team Leader, you will support and supervise Care Managers to deliver high-quality, relationship-centred community-based services. Reporting to the Business Operations Manager, you will help ensure care management practice is consistent, compliant and aligned with legislative, regulatory and organisational requirements.

- Build a meaningful career supporting older Australians and their families to live well at home
- Enjoy your birthday your way with a paid day off each year
- Paid wellness, volunteering and study leave to support your wellbeing and growth
- Save on your next car with our novated leasing options
- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

Key Responsibilities

- Support consistent delivery of high-quality, relationship-centred services across the client journey.
- Provide day-to-day supervision and guidance to Care Managers across care planning, documentation, risk monitoring and service coordination.
- Act as the first point of escalation for complex client matters, safeguarding concerns and service risks.
- Conduct regular audits of care plans, client reviews, budgets,



risk assessments and documentation to maintain compliance and audit readiness.
- Lead capability development through onboarding, mentoring, performance support and targeted education for Care Managers.

About you

We’re looking for a people-focused leader who enjoys developing others and isn’t afraid to roll up their sleeves. You’ll bring:

- Experience leading or supporting teams in aged care, community services or a similar environment.
- Strong people leadership, with the ability to coach, mentor and support teams through change.
- A practical understanding of care management, quality, compliance, risk and safeguarding. SIRS knowledge would be highly regarded.
- Strong organisation and problem-solving skills, with confidence managing competing priorities and complex client matters.
- A cooperative, resilient and values-led approach, with a genuine commitment to clients, families and your team.

A tertiary qualification in Nursing, Allied Health, Social Work or a related discipline will be highly regarded.

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Care Manager Team Leader (Melbourne)
🏢 Dovida
📍 Melbourne