Service Desk Lead, IT Service Delivery (North Sydney Council)

Service Desk Lead, IT Service Delivery (North Sydney Council)

22 Aug
|
Emerging IT
|
North Sydney Council

22 Aug

Emerging IT

North Sydney Council

Emerging IT is seeking a Service Desk Coordinator to act as the operational heartbeat of its Service Desk. You will oversee ticket lifecycles, triage and prioritise requests, and coordinate workloads across Level 1–3 teams while maintaining high service standards.

The role emphasizes leadership without formal management, focusing on coaching, process discipline and queue health to improve service delivery and customer experience.

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📌 Service Desk Lead, IT Service Delivery (North Sydney Council)
🏢 Emerging IT
📍 North Sydney Council

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