Job Description

About the Role

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Reporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring Operations Centre.

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Job Type: Full-time hours: 38 per week

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Schedule:

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- 8 hour shift
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Supplemental pay types:

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- Overtime pay
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- Penalty rates
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You will have demonstrated:

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- Commitment to the provision of premium client service
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- Willingness to take on new challenges
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- Excellent communication (oral and written)
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- The ability to work autonomously
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Whilst the role can be diverse, your main responsibilities include:

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- Responding to signals generated by KSA Systems
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- Phone or email interaction with our end clients
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- Dispatching service requests to appropriate personal (via phone & email)
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Why Join Us?

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In return, you will be part of a great team,



which values its employees and provides opportunities for career growth. Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday. In return we offer:

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- 5 weeks annual leave
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- Good work life balance with 8 hour shifts and many weekends off
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- One RDO per roster cycle
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- Chance for overtime
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- Amazing team culture
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- Drivers Licence and your own transport are essential, as there is no public transport after hours
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To be eligible for this position you must be an Australian Citizen or resident

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You must be fully vaccinated

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For more information, contact our Operations Manager directly for a confidential discussion, during business hours on 02 9428 7***.

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📌 Control Room Operator (Ryde)
🏢 Kastle Systems Australia
📍 Ryde