Technical Support Engineer (Linux/OpenShift)

Brisbane, Australia

12 mo. contract with benefits, yearly renewing

Night Shift schedule, the team covers 7:00 PM - 7:00 AM AEST for coverage of 24x7 Operations, including weekends and holidays as scheduled. Flexibility to help cover hours across the team will be needed across the larger team with some overlap for intra-day knowledge transfer.

Candidates of all levels of experience with a passion for Linux, open-source technologies, Kubernetes, OpenShift, and enterprise platform support are strongly encouraged to apply. There'll be an opportunity to learn new technologies.

Overview

We are seeking a Technical Support Engineer to join a growing 24/7 support organization responsible for providing critical after-hours operational support for enterprise customers. This role will support Linux-based environments and cloud-native platforms, helping troubleshoot infrastructure, application, and platform-related issues while delivering an exceptional customer experience.

The ideal candidate has strong Linux administration fundamentals, outstanding communication skills, and the ability to learn and support containerized technologies such as OpenShift and Kubernetes. This position is well-suited for someone who enjoys troubleshooting complex technical issues, working directly with customers, and collaborating with global engineering teams.

Responsibilities

- Provide technical support for enterprise customers during overnight and weekend shifts.
- Diagnose, troubleshoot, and resolve Linux operating system and infrastructure issues.
- Investigate incidents, service disruptions, and performance concerns across customer environments.
- Support containerized and cloud-native technologies, including OpenShift and Kubernetes.
- Analyze logs, system metrics, and application behavior to identify root causes.
- Document troubleshooting steps, resolutions, and customer communications.




- Escalate complex issues to engineering teams while maintaining ownership through resolution.
- Collaborate with global support teams during shift transitions to ensure continuity of service.
- Meet established service level agreements (SLAs) for response and resolution times.
- Participate in an on-going learning environment focused on Linux, OpenShift, Kubernetes, and enterprise infrastructure technologies.

Required Qualifications

- 2+ years of experience in Technical Support, Systems Administration, IT Operations, or a related field.
- Strong experience supporting Linux operating systems (Red Hat, CentOS, Rocky Linux, Ubuntu, or similar).
- Operating systems
- System performance issues
- User and application problems
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Ability to work a 7 PM to 7 AM schedule, including weekends as part of a 24/7 support operation.
- Ability to quickly learn new technologies and adapt in a fast-paced environment.

Preferred Qualifications

- Exposure to OpenShift and/or Kubernetes.
- Experience supporting containerized applications.
- Familiarity with cloud environments (AWS, Azure, or GCP).
- Basic scripting experience with Bash or Python.
- Experience working in a NOC, SOC, Service Desk, or Enterprise Support environment.
- Understanding of virtualization technologies and enterprise infrastructure concepts.
- Relevant certifications such as:
- RHCSA
- RHCE
- OpenShift certifications

What Makes Someone Successful

- Strong technical curiosity and willingness to learn.




- Ability to remain calm and professional during critical incidents.
- Excellent communication with both technical and non-technical audiences.
- Robust ownership mentality and commitment to customer success.
- Desire to develop expertise in Linux, Kubernetes, OpenShift, and cloud-native technologies.
- This role offers the prospect to develop deep expertise in Linux and cloud-native platforms while supporting mission-critical enterprise environments in a highly visible 24/7 operations team.

Work Schedule Requirement

This position supports a 24x7 customer support operation and requires the ability to work overnight shifts from 7:0 PM to 7:0 AM local time, including weekends, public holidays, and other scheduled coverage periods as required.

This role is part of a highly collaborative global support organization responsible for maintaining enterprise platform availability for customers around the clock. The successful candidate will be comfortable working in a fast-paced operations environment, managing multiple priorities, and communicating effectively with customers and technical teams during critical incidents.

Work Authorization

Applicants must have the legal right to work in Australia and be eligible to work without current or future employer sponsorship.

Equal Opportunity Employer

We are committed to creating a diverse, inclusive, and respectful workplace where all employees can thrive. We welcome applications from qualified candidates regardless of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, family or carer responsibilities, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations throughout the recruitment process and employment lifecycle for candidates who require support.

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📌 Technical Support Engineer (Queensland)
🏢 Insight Global
📍 Queensland