Job Description

WORKPLACE TRAINER – Hamilton Island

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Are you passionate about developing people and creating exceptional guest experiences? Ready to use your Food & Beverage expertise to coach, mentor and inspire others in one of Australia's most iconic island destinations?

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Join the Hamilton Island Learning & Development team as a Workplace Trainer - Food & Beverage, where you'll play a key role in building the skills, confidence and service capability of our frontline F&B; teams. Through hands-on coaching, engaging training and practical support in our venues, you'll help our teams deliver the service excellence Hamilton Island is renowned for.

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Why you'll love working with us

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- Shape future talent – play a key role in developing our frontline hospitality teams
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- Make a real impact – your training directly influences the guest experience across the island
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- Join a supportive team – work alongside passionate Learning & Development professionals
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- Live in paradise – enjoy island living with everyday essentials including a grocery store, school, gym, medical centre, post office and even our own airport
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- Enjoy incredible perks – subsidised staff accommodation, discounts on dining and island activities, ferry concessions and more
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- Easy to get to – fly direct from major Australian cities
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Where you'll make an impact

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- Deliver engaging onboarding and workplace training across Hamilton Island's Food & Beverage operations
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- Provide hands-on coaching in restaurants, bars and other F&B; venues to strengthen service skills and operational confidence
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- Coach and mentor team members in areas such as sequence of service,



guest engagement, product knowledge, upselling and service excellence
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- Support the development and continuous improvement of F&B; training programs, resources and competency frameworks
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- Work closely with venue managers and operational leaders to identify capability gaps and targeted training opportunities
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- Monitor employee progress and provide constructive, practical feedback to support ongoing development
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- Ensure F&B; training materials remain current, consistent and aligned with company standards, responsible service requirements and Workplace Health & Safety obligations
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- Support new team members as they transition from onboarding into their venues, helping them build confidence and capability on the job
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- Identify opportunities to improve training outcomes and promote continuous learning across our Food & Beverage teams
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- Reinforce Hamilton Island's service standards through visible, practical and engaging workplace coaching
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What we're looking for

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You're an enthusiastic and approachable hospitality skilled who loves helping others succeed. You bring strong Food & Beverage operational experience, excellent communication skills and a genuine passion for developing people.

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You understand what great service looks and feels like in a busy hospitality environment and know how to translate that experience into practical coaching. Whether you're facilitating a training session, supporting a new team member or coaching alongside a venue team during service, you're focused on building confidence, capability and consistently high standards.

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To be successful, you'll need

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- Demonstrated Food & Beverage hospitality experience (Essential)
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- Strong understanding of restaurant, bar and/or high-volume F&B; operations
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- Current Driver Licence with the ability to drive on Queensland roads (Essential)
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- Excellent communication, coaching and interpersonal skills
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- Previous supervisory, team leader or workplace training experience (Highly regarded)
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- Strong knowledge of guest service standards and F&B; service fundamentals
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- Certificate III in Hospitality Operations or equivalent (Preferred)
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- Certificate IV in Training and Assessment, or similar qualification (Preferred)
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- Current Responsible Service of Alcohol certification, or ability to obtain (Highly regarded)
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- A positive attitude, attention to detail and the flexibility to work a rotating roster
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About Hamilton Island

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Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
n Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
n A little island can do wonders - make your next career move one to remember.

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📌 Workplace Trainer (Whitsunday Regional)
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📍 Whitsunday Regional