Job Description

Be part of a small yet dedicated team looking after our valued residential and holiday furnished apartments.

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Roamfree Hotels proudly operates some of Australia's most prestigious resort-style properties including the iconic Q1 Resort & Spa, Rhapsody Resort and Amaya Broadbeach on the Gold Coast, along with Aspire Melbourne. Head office is located at Q1 Resort & Spa, in the heart of Surfers Paradise.

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With a growing portfolio across Queensland and Victoria and an exciting pipeline of new properties on the horizon, joining our team means becoming part of a respected family-owned business that values its people, supports career development, and strives for excellence in everything we do. We're proud to lead with integrity, innovation, and a strong commitment to sustainability.

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We're looking for a vibrant,superstarto join ourOwner Services Department (OSD), based at our iconic Q1 Resort & Spa in Surfers Paradise. Working as part of our OSD Team, you will look after the daily management of our investment owner's apartments and residential owners alike.

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Working closely with apartment owners, maintenance, housekeeping & accounts departments, our new OSD team member will support the Owner Services Manager in all aspects of daily operations.

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Building a strong relationship with apartment owners through open and transparent communication is a key aspect for our team members.

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This is a full time Monday to Friday 8am - 4pm position with a 4:30pm finish on Tuesdays.

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Key Responsibilities

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- Provide exceptional owner services support, managing enquiries, bookings, records, reporting, and administrative processes.
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- Assist with growing and maintaining the letting pool, including onboarding new apartments, managing owner documentation,



and identifying business development opportunities.
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- Coordinate refurbishment projects, including owner communications, contractor liaison, invoicing, reporting, and project tracking.
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- Manage maintenance, repairs, replacements, and annual property improvement programs, ensuring timely completion and accurate record keeping.
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- Support permanent rental and tenancy operations, including listings, applications, inspections, maintenance requests, and vacate procedures.
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- Build strong working relationships with owners, guests, contractors, and internal departments to ensure seamless operations and service delivery.
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- Maintain compliance with company policies, workplace health and safety requirements, confidentiality standards, and continuous improvement initiatives.
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Who We're Looking For

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Aconfident, service-focused professionalwho will take pride in creating standout owner and resident experiences.

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A people person with natural warmth, enthusiasm, and a strong work ethic to join an alreadyamazing team culture.

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Previous experience & knowledge of Real Estate letting, strata titled property operations and/or apartment resort operations will be beneficial.

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Excellent communication and interpersonal skills.

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Strong organisational and multitasking abilities.

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Proficiency in Microsoft Office, CRM systems, and property management systems.

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Effective problem-solving and decision-making skills.

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Why Join Us?

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- Enjoy free on-site parking, uniforms provided, and staff discounts on resort services.
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- Employee Assistance Program (EAP) to support your wellbeing.
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- Discounted staff rates on accommodation at Q1 Resort & Spa.
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If you're passionate and thrive on creating meaningful connections with Owners from the very first interaction — we want to hear from you!

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📌 Owner Services Officer/Administrator (City of Gold Coast)
🏢 Q1 Resort and
📍 City of Gold Coast