Job Description

We are seeking a motivated Junior Network Engineer to join our National Service Desk team, providing provisioning, support, and lifecycle management services across a diverse enterprise and managed services environment. This role is ideal for someone looking to build hands‐on experience across up-to-date networking, SD-WAN, security, cloud communications, and endpoint security technologies while working within a collaborative operations team.

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We are seeking a motivated Junior Network Engineer to join our National Service Desk team, providing provisioning, support, and lifecycle management services across a diverse enterprise and managed services environment. This role is ideal for someone looking to build hands‐on experience across modern networking, SD-WAN, security, cloud communications, and endpoint security technologies while working within a collaborative operations team.

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Key Responsibilities

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- Provision, configure, and support network and communications services for customers nationwide.
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- Assist with onboarding, deployment, and migration activities across network, security, and unified communications platforms.
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- Monitor, troubleshoot, and resolve incidents in line with service level agreements (SLAs).
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- Perform initial diagnosis, escalation, and coordination of network‐related faults.
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- Manage service requests, changes, and documentation through ITSM platforms.
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- Support hardware and software provisioning activities, including device staging and configuration.
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- Collaborate with senior engineers, vendors, carriers, and customer stakeholders to deliver operational excellence.
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- Maintain accurate technical documentation, network records, and knowledge base articles.
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Technology Exposure

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The successful candidate will gain practical experience supporting and provisioning solutions across:

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- Ericsson Cradlepoint – LTE/5G edge networking and branch connectivity.
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- Arista / VeloCloud SD-WAN – WAN deployment, monitoring, and troubleshooting.
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- Palo Alto Networks – Firewall administration and security policy management.
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- CrowdStrike Falcon – Endpoint security monitoring and support.
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- Cisco Webex – Unified communications and collaboration services.
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- Microsoft Teams Calling – Voice, telephony, and calling platform administration.
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- General enterprise networking technologies including routing, switching, VPNs, DHCP, DNS, and network troubleshooting.
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Skills & Experience

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Essential

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- Graduate degree in Engineering (Communications, Networking or ICT) essential
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- Solid foundation knowledge of TCP/IP networking concepts.
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- Knowledge of routing, switching, wireless networking, and internet connectivity.
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- Strong troubleshooting and problem‐solving skills.
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- Excellent written and verbal communication skills.
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- Customer‐focused approach with strong attention to detail.
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- Ability to manage multiple tasks and priorities in a fast‐paced environment.
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Desirable

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- Exposure to SD‐WAN, firewall, or cloud networking technologies.
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- Experience with Internet troublehsooting across NBN, fibre, wireless
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- Familiarity with Microsoft 365 and collaboration platforms.
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- Experience working within an MSP, service desk, or NOC environment.
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- Relevant certifications or studies such as CCNA, Network+, AZ-900, or equivalent.
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- ITIL Certification and experience
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What Success Looks Like

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- Delivering high‐quality provisioning and support services with minimal supervision.
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- Maintaining excellent customer satisfaction and service outcomes.
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- Demonstrating continuous learning across networking, security, and unified communications technologies.
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- Progressing toward ownership of increasingly complex operational and project‐based activities.
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Career Development

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This role provides a strong foundation for progression into Network Engineering, Security Engineering, SD-WAN Specialist, Unified Communications, or Technical Consultant career paths, with ongoing exposure to leading enterprise technologies and structured mentorship from senior engineers.

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📌 Junior Network Engineer (Victoria)
🏢 Wevo Networks
📍 Victoria