Woodforde Group in Australia invites an experienced Customer Care Lead to guide the customer service team across service delivery, support, and customer experience outcomes. This hands-on leadership role focuses on coaching people, solving problems and delivering positive customer outcomes.
You'll lead a team, manage escalations, build cross-functional relationships and drive improvements to processes while shaping a customer-first culture that strengthens trust and loyalty across the
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📌 Customer Care Lead - Coach, Escalations & Experience (Brisbane City)
🏢 Woodforde Group
📍 Brisbane City
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