At DappleOS , we're transforming how clinics grow, stay compliant, and deliver exceptional care.

As Australia's leading healthcare SaaS platform , DappleOS empowers registered healthcare professionals to work smarter, not harder - so they can focus on what matters most: better patient outcomes .

Our next-generation, compliance-first operating system brings clinical, operational, and business management into a single, intelligent platform that's redefining how clinics scale.

We’re an early-stage, fast-growing healthcare technology company led by experienced healthcare and tech founders. As we continue to scale, we’re looking for a Customer Success Manager who loves building relationships, solving real problems, and helping clinics succeed.

Role Overview

DappleOS is looking for a proactive and customer-centric Customer Success Manager to help our customers achieve meaningful outcomes using our platform.

In this role, you will act as a trusted partner to DappleOS customers: deeply understanding their goals, workflows, and challenges, and ensuring they receive maximum value from our products. You will be responsible for driving adoption, satisfaction, and long-term retention while serving as the voice of the customer internally.

The ideal candidate is analytical, relationship-driven, and passionate about delivering exceptional customer experiences in a rapid-moving, collaborative environment.

What You’ll Be Responsible For

Clinic Onboarding & Support

- Act as the primary point of contact for clinic onboarding, go-live, and post-migration support.

- Guide clinics through setup, training, and early usage to ensure a smooth and confident start.

- Provide Level 1 & 2 product support via email, phone, and live chat.

- Guide customers through change management, best practices, and platform optimisation

Ongoing Customer Success & Adoption

- Build strong, trusted relationships with clinic owners and teams.

- Conduct regular check-ins to understand goals,



challenges, and progress.

- Proactively monitor customer health, engagement, and adoption.

- Help clinics get the most value from DappleOS by recommending best practices and workflows.

- Identify opportunities for product adoption, expansion, or upsell - and collaborate with internal teams to support these.

Advocacy & Continuous Improvement

- Capture customer feedback and insights to inform product and process improvements.

- Act as the voice of the customer internally, working closely with Product, Engineering, and Sales.

- Maintain accurate and up-to-date customer records, notes, and health indicators in CRM and project tools.

- Contribute to the development of onboarding resources, playbooks, and support processes as we scale.

What You’ll Bring

- Experience in Customer Success, onboarding, customer support, or account management (healthcare or SaaS experience highly regarded).

- Strong relationship management skills with proven ability to build trust and rapport.

- Excellent communication and presentation skills, being able to explain complex concepts simply and clearly.

- High emotional intelligence (EQ) and a genuine desire to help customers succeed.

- Proactive problem solver who can balance client advocacy with company priorities.

- Comfort using CRM systems and support tools (or the ability to learn quickly).

Bonus points if you have:

- Experience working with healthcare, cosmetic, or aesthetic clinics.

- Exposure to SaaS platforms, onboarding, or migrations.

- Experience contributing to customer success metrics, reporting, or playbooks.

Why You’ll Love Working at DappleOS

- Competitive salary package.

- High autonomy and trust - no micromanagement.

- Direct collaboration with founders and leadership.

- Real influence over how Customer Success is built and scaled.

- Mission-driven work that genuinely improves how clinics operate and care for patients.

- Clear opportunities for growth as DappleOS expands.

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📌 Customer Success Manager (Brisbane City)
🏢 DappleCRM
📍 Brisbane City