Senior Customer Resolution Specialist – Escalations (New South Wales)

Senior Customer Resolution Specialist – Escalations (New South Wales)

22 Aug
|
AIA Australia
|
New South Wales

22 Aug

AIA Australia

New South Wales

AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne. You will resolve escalated complaints and ensure outcomes that align with regulatory requirements and partner SLAs.

The role involves investigating IDR/EDR complaints, preparing submissions for independent review, and advising stakeholders on resolving issues to improve customer outcomes. This permanent position offers hybrid working arrangements.

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📌 Senior Customer Resolution Specialist – Escalations (New South Wales)
🏢 AIA Australia
📍 New South Wales

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