Job Description

Customer Service & Administration Officer

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Galvco is one of Australia's newest hot-dip galvanizing facilities, purpose-built to deliver high-quality galvanizing services across the Fraser Coast and surrounding regions.

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As part of the Moddex Group, we combine the agility of a growing business with the stability and support of an established organisation. Our modern facility is focused on safety, quality, innovation and continuous improvement, and we're building a team of people who take pride in their work and enjoy making a real difference.

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About the Role

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We're looking for an organised, proactive and customer-focused Customer Service & Administration Officer to join our team in Maryborough, QLD.

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This is a full-time, office-based role where no two days are the same. As the first point of contact for our customers, suppliers and visitors, you'll create a positive first impression while keeping the day-to-day administration of the business running smoothly.

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If you enjoy variety, take initiative and don't mind wearing a few different hats, this could be the role for you. From customer enquiries and accounts administration to office coordination and operational support, you'll be involved in a little bit of everything.

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We are ideally seeking someone who can commence with us from Monday, 21 September 2026.

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Your days will be busy and varied, and will include:

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- Providing friendly and professional customer service via phone, email and in person.
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- Welcoming customers, suppliers, contractors and visitors to site.
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- Answering and directing incoming calls and enquiries.
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- Coordinating customer enquiries and supporting communication throughout the business.
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- Preparing customer paperwork, delivery documentation and operational records.
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- Processing customer invoicing, supplier invoices and assisting with accounts administration.
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- Maintaining accurate business records, filing systems and office documentation.
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- Managing office supplies and general office coordination.
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- Assisting with HSEQ administration, visitor records and compliance documentation.
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- Providing general administrative support to help keep the business running smoothly.
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About You

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You'll thrive in this role if you're organised, approachable and enjoy working in a fast-paced environment where no two days are the same. You take pride in providing great customer service, communicate confidently, and enjoy keeping things running smoothly.

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You'll ideally bring:

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- Previous experience in an administration, reception, customer service or office support role.
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- Strong computer skills, including Microsoft Office (Outlook, Word and Excel).
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- Excellent communication, organisation and time management skills.
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- High attention to detail and the ability to manage competing priorities.
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- A positive, qualified and customer-focused approach.
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- Experience within a manufacturing, industrial, engineering or logistics environment
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- Experience using ERP/job management software, Xero or similar accounting software, and basic accounts administration
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Our People Are Rewarded By

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- Being part of an exciting new business from the very beginning.
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- Working within an innovative organisation that is always striving for better.
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- Ongoing training and development opportunities.
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- A supportive and down-to-earth team culture where your contribution genuinely matters.
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If you're looking for a varied role where you can make a genuine impact and become an important part of a small team, we'd love to hear from you.

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📌 Customer Service & Administration Officer (Fraser Coast Regional)
🏢 Galvco
📍 Fraser Coast Regional