We’re partnering with a well-established and growing wealth advisory business seeking a Senior Operations and Practice Manager to lead their advice operations function.

This is a high-impact leadership role where you’ll drive operational excellence, improve adviser productivity, and build scalable processes across paraplanning, client services, and operations.

You’ll work closely with senior leadership to translate strategy into consistent, high-quality delivery.

If you’re a robust people leader with a commercial mindset and deep experience in advice operations and people management, this is an opportunity to step into a role where you can genuinely shape outcomes.

- Leadership Role in a growing HNW financial advice business
- Work closely with senior stakeholders and shape operational strategy

What You’ll Be Doing

Lead & Develop High-Performing Teams

- Coach and mentor team Leaders and an operations Manager
- Build a culture of accountability, collaboration, and client focus
- Set clear expectations around performance, workflow, and service delivery

Drive Operational Excellence

- Ensure smooth day-to-day operations across advice support teams
- Identify and resolve inefficiencies, bottlenecks, and risks
- Act as the escalation point for complex operational challenges




- Partner with advisers to optimise workload and capacity
- Remove operational friction impacting client outcomes
- Align team capability with adviser demand

Own Performance Reporting & Insights

- Deliver clear insights across workflow, utilisation, and capacity
- Use data to influence decision-making and improve performance
- Ensure compliance with regulatory and governance frameworks
- Act as a key owner of advice systems (e.g. Xplan)
- Lead and embed operational improvement initiatives

About You

- 8+ years’ experience in financial advice operations, paraplanning, or client services. High-net-worth client experience highly regarded.
- Proven leadership experience managing managers and/or teams
- Strong track record of driving operational improvement and change
- Commercial mindset with experience in capacity planning and workflow management
- Confident engaging with advisers and senior stakeholders

You are:

- A strong people leader who builds accountability and capability
- Commercially aware and outcomes-driven
- Highly organised with strong execution discipline
- Data-savvy and comfortable making informed decisions
- Calm, pragmatic, and solutions-focused

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📌 Senior Operations and Practice Manager (Melbourne)
🏢 Kaizen Recruitment
📍 Melbourne