Senior Customer Resolution Specialist – Life Insurance (City of Sydney)

Senior Customer Resolution Specialist – Life Insurance (City of Sydney)

22 Aug
|
AIA Digital+
|
City of Sydney

22 Aug

AIA Digital+

City of Sydney

AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an unrivalled customer experience. The role focuses on resolving escalated complaints, including complex IDR/EDR cases, while aligning with regulatory obligations and partner SLAs.

Based in a hybrid setup, you’ll prepare cases for independent reviews and recommend business improvements to reduce future disputes, supporting healthier, longer, better lives for our customers.

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📌 Senior Customer Resolution Specialist – Life Insurance (City of Sydney)
🏢 AIA Digital+
📍 City of Sydney

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