Senior Workforce Management Strategist & Delivery Lead (New South Wales)

Senior Workforce Management Strategist & Delivery Lead (New South Wales)

22 Aug
|
Genesys
|
New South Wales

22 Aug

Genesys

New South Wales

Genesys seeks a Principal Workforce Management Consultant to translate workforce strategy into measurable outcomes for large-scale contact centers. Based in Sydney, Brisbane or Melbourne, you will lead executive workshops and shape transformation roadmaps, guiding successful WFM implementations with credibility across business and technical teams.

You will collaborate with sales, delivery and product teams, driving adoption of WFM and WEM solutions to improve service levels, cost efficiency and

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📌 Senior Workforce Management Strategist & Delivery Lead (New South Wales)
🏢 Genesys
📍 New South Wales

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