Role Overview

We're looking for a Senior Business Analyst to join our purpose-led delivery team and help shape initiatives that create meaningful outcomes for our operational stakeholders across delivery, support, fibre and billing. As a Senior Business Analyst, you'll be part of a delivery team that helps define and design initiatives for our technology roadmap. You'll work closely with business stakeholders, architects, delivery teams and technical experts to understand business needs, assess impacts, and support solution design that delivers value.

What You Will Do

- Partner with business operations stakeholders to understand objectives, challenges and opportunities.
- Lead business discovery activities including current state, future state, gap and impact analysis.
- Elicit, document and validate business, functional and user requirements.

Why It Might Be a Fit

Around 5 years' experience as a Business Analyst, with exposure to operating at a Senior BA level or taking ownership of senior-level analysis activities. Experience contributing to analysis activities within complex projects, transformation programs or similar change environments.

Requirements

- Around 5 years' experience as a Business Analyst
- Experience contributing to analysis activities within complex projects, transformation programs or similar change environments
- Proven experience in requirements gathering, documentation and stakeholder management, in particular across Operational Stakeholders
- Demonstrated experience working across both business and technical teams to deliver outcomes




- Experience facilitating workshops and engaging senior stakeholders across multiple functions, with excellent communication, documentation and presentation skills
- Strong analytical, problem-solving and critical-thinking skills
- Experience producing process maps, diagrams and business analysis artefacts using tools such as Lucidchart or Visio
- Ability to work independently, manage competing priorities and maintain momentum in rapid-paced environments
- Experience working in Agile environments and applying Agile BA practices
- Telecommunications industry experience not necessary but considered
- Exposure to telecom value chain processes including Sales, Delivery, Assurance and Billing
- Experience working with Salesforce, ServiceNow, CRM, billing or digital platforms
- Experience with BPMN, customer journey mapping, context diagrams and other process modelling techniques
- Experience supporting data analysis, reporting and dashboard development

Benefits

- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more
- Study assistance programs to excel your personal growth, learning and development
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective

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📌 Senior Business Analyst (Melbourne)
🏢 VOCUS
📍 Melbourne