XPT Software is seeking a seasoned Major Incident Manager to oversee end-to-end handling of high-severity IT incidents, coordinating cross-functional teams to restore services rapidly and minimize business impact. The role requires robust incident command, communication with executives, and governance-driven post-incident improvements.
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The ideal candidate will bring ITIL v3/v4 fluency, hands-on incident management, and experience with ServiceNow, BMC Remedy, and Jira Service Management.
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📌 ITIL Major Incident Manager -- Lead Incident Response (Victoria)
🏢 XPT Software
📍 Victoria
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