Customer Support Operations Leader (Queensland)

Customer Support Operations Leader (Queensland)

22 Aug
|
Jumbo Interactive
|
Queensland

22 Aug

Jumbo Interactive

Queensland

Jumbo Interactive Limited is seeking a senior leader to head customer support across brands including Oz Lotteries in Brisbane. You will oversee a team, ensure high-quality outcomes, and partner with quality and process leads to uplift capability and implement current tools.

You’ll manage SLAs, rosters, escalations and performance, while driving improvements in response times, no-touch resolutions, and customer satisfaction in a hybrid Brisbane model.

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📌 Customer Support Operations Leader (Queensland)
🏢 Jumbo Interactive
📍 Queensland

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