Job Description

SafeTIC provides accredited testing, inspection and calibration services that help Australian businesses meet safety and compliance standards with confidence. With a team of certified technicians and a fleet of fully equipped mobile testing units, we deliver fast, reliable service across Queensland and beyond — onsite or through our NATA-accredited lab.

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At SafeTIC, safety isn't just our service, it's our standard. We're growing fast, and our people are at the heart of that growth.

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About SafeTIC

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SafeTIC provides accredited testing, inspection and calibration services that help Australian businesses meet safety and compliance standards with confidence. With a team of certified technicians and a fleet of fully equipped mobile testing units, we deliver quick, reliable service across Queensland and beyond — onsite or through our NATA-accredited lab.

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At SafeTIC, safety isn't just our service, it's our standard. We're growing fast, and our people are at the heart of that growth.

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About the Role

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We're looking for an organised, customer-focused Service Coordinator to join our Brisbane/QLD team. You'll be the connection point between our field technicians, clients and the wider business — coordinating schedules, keeping jobs on track, and making sure every customer gets a fast, hassle-free experience.

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This is a hands‐on coordination role suited to someone who thrives on staying ahead of a busy, moving schedule and enjoys being the go‐to person for both clients and technicians.

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What You'll Do

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Scheduling & Dispatch

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- Coordinate the scheduling of work for service technicians across the region, in conjunction with the Service Manager
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- Allocate jobs, confirm bookings,



and keep technicians' schedules full and uninterrupted to meet customer turnaround expectations
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- Follow up on outstanding work and ensure jobs are completed by their due date
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- Liaise with subcontractors and third-party providers, allocating and following up on work as required
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Client Liaison & Admin

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- Act as the first point of contact for clients via phone and email, quoting new and existing clients
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- Process service reports, customer orders and invoicing accurately and on time
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- Maintain clear, accurate records in SafeTIC's scheduling and quality systems
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- Support the team in meeting KPIs for response times, turnaround and customer satisfaction
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You'll also pitch in on general administrative and business support tasks as needed, and work with safety front of mind at all times — raising hazard reports or improvement suggestions where you see them.

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What We're Looking For

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- Experience in scheduling or coordination — field service, mobile workforce or trades‐based scheduling highly regarded
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- Strong customer service skills, with confidence handling phone and email liaison
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- High attention to detail and accuracy, particularly with documentation, invoicing and data entry
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- Excellent organisational and time‐management skills — you can juggle competing priorities without dropping the ball
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- Proficiency in Google Workspace; experience with ERP or job‐scheduling software is a plus
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- A proactive, can‐do attitude and strong communication skills
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Why Join SafeTIC

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- Be part of a growing, accredited business making a real difference to workplace safety
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- Supportive team environment with training and career development
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- Part time (school hours) or may be full time for the right candidate
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📌 Service Coordinator (Ipswich)
🏢 safeTIC
📍 Ipswich