Senior Service Desk Analyst — 24/7 IT Support & Client Care (City of Sydney)

Senior Service Desk Analyst — 24/7 IT Support & Client Care (City of Sydney)

22 Aug
|
Ntt
|
City of Sydney

22 Aug

Ntt

City of Sydney

NTT DATA is seeking a Managed Services Service Desk Agent to act as a senior service desk resource and first point of contact for clients and vendors. The role involves handling calls, chats, tickets, and mailbox management, applying standard procedures to resolve incidents and service requests.

Key responsibilities include logging and diagnosing requests, providing timely updates, collaborating with resolver groups, and generating breach/aging reports.

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📌 Senior Service Desk Analyst — 24/7 IT Support & Client Care (City of Sydney)
🏢 Ntt
📍 City of Sydney

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