About Us:

HH Specialist Care operates Offset Orthopaedics (OO) and Holistic Women’s Health (HWH) — a patient-centred, multidisciplinary specialist and allied health practice delivering high-quality care across the Mid North Coast.

We prioritise patients over profit and happiness overgrowth, and we’re building a workplace that people genuinely enjoy being part of. Our team values kindness, professionalism, collaboration, and a shared commitment to exceptional patient care.

We're specifically looking for someone who:

- Has solid experience in medical administration

- Is exceptionally reliable — someone we can count on to show up, follow through, and be a steady presence for our patients and our team

- Communicates brilliantly — friendly and reassuring with patients, clear and qualified with clinical staff and colleagues, confident handling sensitive conversations (including financial consent).

What you'll be doing:

- Welcome patients warmly, manage check-ins and check-outs, and handle patient enquiries via phone, email, and in person

- Managing our appointment schedule, including rescheduling and cancellations

- Handling patient enquiries and explaining financial consent for consultations and procedures clearly and sensitively

- Maintaining accurate, up-to-date patient records and files

- Handle billing processes,



including payment processing, Medicare and private health insurance claims submission, and end-of-day banking

- Processing referrals and results, and ensuring correspondence reaches referring doctors promptly

- General office support — scanning, supplies, tidying the practice, and assisting the medical team as needed

- Always maintaining strict confidentiality of patient medical and financial information

What you'll bring:

- Proven experience as a Medical Receptionist or in healthcare customer service

- Excellent interpersonal and communication skills

- Strong organisational skills and the ability to juggle multiple tasks

- Proficiency with medical practice management software and Microsoft Office

- A genuine commitment to patient care

What we offer:

- A competitive salary

- A supportive, team-oriented culture where your contribution is genuinely valued

If you're an experienced, dependable receptionist looking for a role you can truly settle into, we'd love to hear from you.

How to apply:

Interested candidates please submit a resume, cover letter, and references to Danielle Walker ••••@hwhealth.com.au . Please include "Medical Receptionist Application" in the subject line.

📌 Medical Receptionist - Full Time (Sydney)
🏢 The Trustee for HH Specialist Care Trust
📍 Sydney