Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today. The Company Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

Responsibilities:

- Service Delivery management Raising work orders, assigning and scheduling technicians, liaising with Customers.
- Ensuring completed works are closed off and invoiced in a timely manner (pricing and invoicing of all completed jobs)
- Ensuring all maintenance is completed within budget and all associated paperwork is collated and provided to stakeholders
- Managing Works in progress, providing updates to customers and team
- Providing exceptional customer service to both external and internal customers
- Manage customer issue escalations and ensure actioned and close out
- Raising and issuing of Purchase orders (ordering parts etc).
- Providing support to all internal stakeholders - i.e Service Team Managers, Branch Managers, Technicians, Service Delivery Team Leader
- Technician/Apprentice onboarding
- Supporting Accounts Payable and Receivable teams with invoice queries

What we look for:

- Experience in a high volume, KPI/Target driven, quick paced customer service or administrative role
- Excellent communicator across all forms of communication
- Excellent customer service skills




- High level of experience in MS Office software including Outlook, Word, and Excel
- Someone that enjoys working as part of a high performing team, but can also work independently
- Experience with SMX, Salesforce, SAP preferred but not essential.
- Proactive problem solving - identifying and resolving issues and business improvement ideas.

JCI's Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I; mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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📌 Service Delivery Manager (New South Wales)
🏢 YDU JC Air Cond & Ref Inc.- Dubai
📍 New South Wales