Bookings & Administration Coordinator

Bli Bli Watersports – Sunshine Coast
Casual

A Different Kind of Administration Role on the Sunshine Coast

Bli Bli Watersports is looking for a friendly, exceptionally organised and tech-savvy Bookings & Administration Coordinator to join our team.

Based at our outdoor watersports complex in Bli Bli, this role has a strong focus on customer enquiries, group bookings and booking coordination across our Aqua Park, Wake Park and Barra Fishing Park.

This is much more than simply taking bookings and answering emails. We are looking for someone who can take ownership of an enquiry, work through all the details, coordinate the different parts of a booking and make sure nothing gets missed.

You will work as part of our wider team, helping customers organise their visits while making sure bookings are carefully planned and communicated across the park.

It is a busy and varied role that would suit someone who genuinely loves being organised, enjoys dealing with people and is confident learning and working across different systems.

About the Role

A key part of this position will be coordinating our school groups, sporting clubs, community groups, birthday parties and other larger bookings.

Some bookings are straightforward. Others require considerably more planning.

You may need to work out whether we can accommodate a particular group, which activities and times will work best, how their booking fits around other groups already visiting that day and what seating or other arrangements may be required.

You will often have multiple enquiries and bookings at different stages, so being able to keep track of details, prioritise and follow things through is extremely important.

We need someone who can look at the bigger picture rather than simply enter a booking into the system.

What You Will Be Doing

• Responding to customer enquiries via email and phone

• Coordinating school, sporting club, community group, birthday party and other group bookings

• Taking ownership of enquiries and following them through from the customer’s first contact to their visit





• Providing clear information about our activities, pricing, availability and booking options

• Working out activity times and booking arrangements for larger or more complex groups

• Looking at the overall day’s bookings and making sure groups can be accommodated without creating conflicts

• Coordinating seating and other requirements for birthday parties and larger groups

• Entering and maintaining accurate booking and customer information

• Following up customers for information, confirmations and other booking requirements

• Using our online booking and administration systems

• Communicating important booking information to the different areas of our park

• Keeping track of multiple enquiries and bookings at different stages

• Assisting with general customer service and booking-related administration

About You

We are looking for someone who is exceptionally organised, switched-on and naturally good at keeping track of details.

You do not need to know our systems when you start. We can teach you those. What is much more important to us is finding someone who can think things through, solve problems, communicate well and make sure things actually get done.

Ideally, you will be someone who:

• Is highly organised and methodical

• Has excellent attention to detail

• Is tech-savvy and confident learning new software and systems

• Is a quick learner who picks up new processes easily

• Can confidently manage multiple enquiries and tasks at once

• Is good at prioritising and following things through

• Communicates professionally and warmly with customers

• Has strong written communication skills

• Is confident communicating via both email and phone





• Can think ahead and identify potential booking issues before they become problems

• Is comfortable making decisions and asking the right questions when something does not quite fit

• Is reliable, proactive and works well as part of a team

• Enjoys working in a busy and varied environment

Previous experience in administration, bookings, customer service, tourism, hospitality, events or a similar coordination role would be highly regarded.

Full training on our booking systems and park operations will be provided.

Why Work With Us?

This is not your typical office environment.

You will be based at our outdoor watersports complex in Bli Bli, working alongside a friendly team and dealing with a huge variety of customers, families and groups.

No two days are quite the same, particularly during our busy summer and school holiday periods.

The role offers the opportunity to work across three very different activity parks and become an important part of making sure our customers’ visits are well organised from their very first enquiry.

We are a local Sunshine Coast business and value people who take pride in their work, contribute to the team and genuinely care about giving our customers a great experience.

About Bli Bli Watersports

Bli Bli Watersports is an outdoor activity destination on the Sunshine Coast and home to the Sunshine Coast Aqua Park, Wake Park and Barra Fishing Park.

We welcome everyone from individual visitors and families through to birthday parties, school excursions, sporting clubs and large groups.

Behind every excellent group visit is a lot of organisation, which is why this position is such an important part of our team.

Sound Like You?

If you are the kind of person who loves being organised, enjoys having lots of different things on the go and gets satisfaction from making sure everything is sorted and nothing gets forgotten, we would love to hear from you.

Apply through SEEK with your resume and a short introduction telling us a little about yourself, your relevant experience and why you think you would be a great fit for Bli Bli Watersports.

📌 Bookings & Administration Coordinator (Bli Bli)
🏢 Bli Bli Watersports Complex
📍 Bli Bli