Job Description

About the opportunity

You’ll join Xplor Education as the Implementation Manager, Software on a 9 Month Fixed-Term Contract, leading the team that helps new customers get set up on our platforms, learn how to use them, and move through a simple, seamless onboarding journey.

The Implementation Manager, Software is the people leader responsible for the team that delivers end-to-end software onboarding, migrations and offboarding across Xplor, Discover, QikKids and MyWaitlist. The role leads the Onboarding Team Lead, Enterprise Onboarding Specialists, Onboarding Specialists and Data Specialists, ensuring the team effectively supports early childhood educators to set up their services optimally on the platform and makes their implementation journey as simple and seamless as possible.

Responsibilities you’ll have as follows:

- Lead, coach and develop the team, building an engaged, collaborative and accountable culture that supports individual growth, strong performance and KPI outcomes.
- Manage team capacity,



priorities and day-to-day onboarding delivery across Xplor Education software products to deliver positive customer outcomes.
- Improve onboarding, migration and offboarding processes to increase quality, efficiency and customer adoption.
- Partner with Sales, Product, Customer Success and Billing to resolve issues and improve customer handoffs.
- Support complex customer onboarding projects by coordinating stakeholders, managing risks and ensuring explicit communication throughout the implementation journey.
- Use data, customer feedback and team insights to monitor performance, inform decisions and drive continuous improvement.
- Contribute to broader business planning, onboarding strategy initiatives that support scalable growth across the Xplor Education.

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. This is a 9 Month Fixed Term Contract role,

📌 Manager Onboarding (Software) (Melbourne)
🏢 Xplor
📍 Melbourne