Job Description

- Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.

- Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.

- Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.

- Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.

- Ensure solid cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.





- Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.

- Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.

- Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.

📌 Reservations Manager (Melbourne)
🏢 AccorHotel
📍 Melbourne