We're currently supporting a large-scale transformation within a leading financial services organisation and are looking to engage a Process Analyst to map and uplift critical business processes across the operation.

This is a hands-on, business-facing role focused on getting to the real process - not what's assumed and producing high-quality artefacts that stand up to governance and audit.

You'll take ownership of a defined workstream, working closely with SMEs across the business to understand, document and improve end-to-end processes.

Key responsibilities include:
Mapping end-to-end processes across the value chain (current and future state)
Facilitating workshops with SMEs to uncover how processes actually operate
Translating complex, often ambiguous discussions into clear, structured documentation
Producing high-quality artefacts including process maps, RACIs, procedures and gap analyses
Identifying risks, inefficiencies and control gaps, with a focus on practical improvement
Working within a regulated environment, ensuring outputs are fit for governance sign-off




Managing your own workstream and proactively surfacing risks and issues

About You

You're a confident, self-sufficient Process Analyst who knows how to cut through noise and drive clarity in complex settings.

We're looking for:
5+ years' experience in process analysis within financial services
Strong experience mapping processes end-to-end across business operations
Proven ability to facilitate workshops and challenge stakeholders constructively
Experience producing artefacts to a governance / audit-ready standard
Exposure to regulated environments (GRC, compliance, remediation or corrections highly regarded)
Superannuation or member operations experience is highly desirable

Why Apply?
High-impact program with solid business engagement
Clear ownership of a defined workstream
Cooperative, delivery-focused setting
Immediate start with potential for extension

If you're interested in hearing more, contact Nick Largent for additional information.

📌 Process Analyst Melbourne
🏢 Important Company of the Sector
📍 Melbourne